Industry
Fintech
Headcount
~500
Team Size
1
From Solo Admin to Self-Sufficient Workday Org
A fast-growing fintech had just acquired one of its biggest competitors, expanding into five countries — with only one Workday admin to lead the rollout. New to Workday and operating solo, he turned to Mando to unblock configurations, accelerate testing, and ramp faster than traditional support allowed. In under a month, Mando helped him save hours per week, reduce reliance on consultants, and build internal confidence to launch and scale — all from day one.
The Situation
This 500-person fintech company had just gone through a major transformation. After acquiring one of its largest competitors, the team expanded into five countries — Canada, the U.S., Ireland, Poland, and India — and needed a system to match.
They chose Workday.
But the implementation wasn’t led by a systems team. It was led by a single HR admin — new to Workday, juggling payroll, onboarding, and parallel testing, all while configuring a brand-new tenant for a globally distributed org.
“At the beginning, it was just me. I did the trainings, but real implementation is a different beast.”
The Problem
The admin had AMS hours with an implementation partner, but response times varied and the real pain was day-to-day execution. Answers were scattered across SharePoint folders, PDFs, and forum threads. “Help” usually meant context-switching and delays.
“Sometimes you don’t even know the right question to ask. You just know something’s broken.”
The Turning Point
He found Mando on LinkedIn. Gave it a try. One question in — and everything changed.
“I had a ticket open already. I typed the same question into Mando. It gave me three steps. Step three solved it. I was blown away.”
From that moment on, Mando became a core part of his workflow — used daily to troubleshoot, validate setups, and learn faster in real time.
The Results
5–6 hours saved per week on average
25+ high-value workflows unblocked in the first few weeks
Self-sufficient configuration across security, time tracking, and more
$30K saved by replacing outsourced compensation setup with internal work
“I don’t have to wait on a ticket or a consultant. I use Mando, fix it, and move on.”
Why It Matters
Mando didn’t just give him answers. It gave him momentum. Every solved question accelerated rollout. Every success built confidence. The AMS hours are still there — but they’re used strategically now, not for basics.
“I’d rather build it myself and understand it. That way, if I need to change something later, I can.”
Looking Ahead
The team went live with Workday core HCM and time tracking May of 2025. Compensation and analytics are next. Eventually, other regional leads will support troubleshooting — and Mando will be the first tool they’re onboarded into.
“This isn’t just for launch. It’s how I’ll train the team going forward.”
The Takeaway
Mando turned a first-time Workday admin into a confident, capable rollout owner — without adding headcount, slowing down, or sacrificing quality.
“It’s like having a Workday expert beside me — always on, always fast.”